All Policies of MetaUpSpace LLP

I. Introduction & Scope

This Privacy Policy describes how MetaUpSpace LLP (the "Company") collects, uses, and protects the personal information of our clients, prospective clients, business contacts, website visitors, and users of the MetaUpSpace Labs Platform. We are committed to complying with global data protection laws, including the GDPR and CCPA/CPRA.

II. Data Processing Roles

We operate in two capacities regarding personal data:

• Data Controller: We are the Controller when we determine the purposes and means of processing data for our own business operations (e.g., billing, managing customer relationships, internal security, marketing contact lists).
• Data Processor: We are the Processor when a client uses the MetaUpSpace Labs Platform to store, host, or process its own data (Client Data). In this scenario, the Client remains the Controller, and our duties are strictly governed by a separate Data Processing Addendum (DPA), which outlines our obligation to process data only upon the Client's written instructions.

III. Information We Collect

We collect both information provided directly by business contacts (such as names, job titles, organization names, email addresses, and billing details) and automatically collected data (such as IP addresses, device information, and usage data via cookies).

IV. Purpose and Legal Basis

We process personal data to perform contracts (service delivery and billing), for our legitimate interests (security, fraud prevention, and customer relationship management), and to comply with legal obligations.

V. Your Data Rights

You have specific rights regarding your data, including the right to access, rectify, or request the erasure of your personal information ("Right to be Forgotten"). You also have the right to object to certain processing activities, such as direct marketing. Please submit requests to our dedicated legal contact channel listed in the Contact Us policy.

VI. Data Security

MetaUpSpace LLP implements appropriate technical and organizational measures to protect your personal information. Access to sensitive data is strictly limited to employees with a "need to know," and all relevant personnel are bound by confidentiality and security agreements. However, no transmission method over the internet can be guaranteed as 100% secure.

1. Governing Documents

These Master Professional Services Terms and Conditions (the "Agreement") form the basis for all services provided by MetaUpSpace LLP. The specific scope, timeline, deliverables, and fees for any engagement will be set forth in a separate, executed Statement of Work (SOW). In case of conflict, the SOW will prevail over this Agreement.

2. Scope of Services

We provide highly skilled professional services, including consulting, custom development, and analysis. The Client acknowledges that the timely and successful performance of services depends on the Client's prompt provision of necessary facilities, personnel, access to IT resources, and proprietary business information.

3. Intellectual Property (IP) Ownership

• MetaUpSpace Retained IP: We retain all intellectual property rights to our pre-existing background IP, methodologies, general tools, and reusable software components used to create the deliverables.
• Client Deliverable IP (Work-for-Hire): Upon full and final payment of all fees due, the specific, customized deliverables created solely for the Client under the SOW shall be considered Work-for-Hire. We grant the Client a perpetual, non-exclusive license to use our retained background IP solely to utilize the final deliverables.

4. Liability Limitation

Our aggregate liability for all claims arising under this Agreement is strictly capped at the total amount paid by the Client to MetaUpSpace LLP in the twelve (12) months preceding the event giving rise to the claim. We are not liable for any indirect, incidental, punitive, or consequential damages, including loss of data or loss of profit.

1. Licensing Grant

MetaUpSpace LLP grants the Client a limited, non-exclusive, non-transferable subscription license to access and use the MetaUpSpace Labs Platform for the agreed Subscription Term. The software is licensed, not sold, and the Client's right of use is limited to the number of User Subscription Licenses (User SLs) purchased.

2. IP Retention

MetaUpSpace LLP retains all rights, title, and interest in and to the MetaUpSpace Labs Platform, including all underlying software, code, features, and improvements. The Client receives only a right to use the Platform, and no intellectual property ownership is assigned.

3. Fees and Automatic Renewal

The Client agrees to pay the recurring subscription fees specified in the Order Form. All subscriptions are subject to automatic renewal at the end of the Subscription Term at the then-current rates, unless the Client cancels prior to the renewal date. The Client authorizes recurring payment processing for renewal.

4. Warranty and Service Levels

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis. We warrant that the Platform will perform substantially in accordance with its published documentation. The Client's sole remedy for any service deficiency or breach of performance is defined by the specific Service Level Agreement (SLA), which may provide for service credits but not monetary refunds.